Welcome to CSP – an exciting certification program for Broward County Government employees who want to reach a new level of excellence in customer service!
Several years ago, we introduced SUNsational Service®, a training program designed to raise service standards and enhance service skills for employees throughout our county. The program was highly successful. We are building on that success by offering an expansion of SUNsational Service® called the Customer Service Professional Program.
This program recognizes work experience and life experience, as well as training that employees have already completed. It provides an opportunity to demonstrate achievement in seven critical service areas and earn a certification as a Customer Service Professional, or CSP.
What is CSP?
CSP is offered online through the H. Wayne Huizenga School of Business and Entrepreneurship at Nova Southeastern University. By reviewing the program spelled out at this website and sending in your transcript, you will soon learn how close you already are to becoming a Customer Service Professional – and being recognized as a valued employee who provides even higher levels of SUNsational Service®.
CSP is a training program for Broward County Government employees that builds on SUNsational Service® Basic Training and provides a structure for earning certification as a Customer Service Professional. It outlines a course of study which recognizes training and experience.
Certification shows that the student has completed the basic SUNsational Service® class and demonstrated measurable ability in each of these critical service areas.
1. Customer Relations
2. Personal Development
3. Professional Development
4. Safety and Security
5. Team Building
6. Valuing Diversity
7. Where You Work
Each service area is comprised of 7 or more competencies (knowledge, skills, and abilities.)
To complete a service area, students must be proficient in or demonstrate ability in five competencies. Of these, a minimum of two must be through training, and up to three may be demonstrated through experience. Note: training credit is applied based on several factors including (but not limited to) course description, course completion date and application submission date.