Personal Development

Offers opportunities to supplement or enhance performance and/or further develop an individual.
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CSP Service Area 2 Competencies
Met by demonstrating knowledge, skill, or ability to
Training Classes
Accent Reductionimprove pronunciation and fluency of the English language
Building Self Esteemchange the way you think of yourself
improve your communication and productivity
develop personal accountability
assert yourself successfully to earn respect and credibility
emphasize and capitalize on strengths
focus on critical variables affecting your future
implement changes to improve quality of life
assess personal and professional needs
CBL - Achieving Success without Authority
CBL - Administrative Assistant Skills: Enhancing Your Skills
CBL - Self Development: Increasing Your Assertiveness

English Language Improvementlearn to communicate in English as a second language
express yourself professionally and communicate better with co-workers
enhance your listening through in-class discussions and small group exercises
increase your interpersonal communication skills in a variety of contexts
Healthy Livingincrease personal and professional effectiveness
create your ideal balance
build skills for stressful situations
define quality of life
enhance your physical and emotional well-being
CBL - Self Development: Balancing Your Life
Oral Communicationcontrol speech anxiety
speak to others in formal or informal settings
identify existing strengths and weaknesses in giving presentations
increase self-confidence by reducing fear through practice, practice, practice
use humor to speak more effectively and increase popularity
CBL - Administrative Assistant Skills: Enhancing Your Skills
CBL - Building Relationships
CBL - Change Management: Adapting to Change
CBL - Communicating with Difficult People: Handling difficult Co-Workers
CBL - Effective Presentations: The Presentation Process
CBL - Excellence in Service: Working with Upset Customers
CBL - Interpersonal Communication: Effective Communication
CBL - Self Development: Increasing Your Assertiveness
Management Basics: Soft Skills 101
(*)Positive Start
Take the Fear Out of Public Speaking
The Supervisor's Apprenticeship: Skills for Rising Leaders
Organizing Workstations for Efficiencymaintain a clean work area
create good first impressions
increase efficiency of your operations
view your work as a process instead of a function
recognize redundant work activities
(*)Administrative/Secretarial Competencies Certificate Program
CBL - Organizational Skills: Time Management
CBL - Telephone Skills
CBL - Time Management: Overcoming Challenges
(*)Positive Start
Process Improvement for Managers & Supervisors
Professional Appearance/Proper Groomingdetermine appropriate attire for the workplace
understand that your appearance sets the tone for your career
Business Etiquette
Reading Skillsread and follow directions
communicate in English
strengthen English skills for speakers of other languages
increase comprehension of written communication
increase productivity and reduction in the cost of correcting mistakes
CBL - E-mail Etiquette: Writing Effective E-mail Messages
Proofamatics
Stress Managementsharpen your mind
maintain balance in your life
tolerate stress by maintaining good physical and mental health
learn skills to achieve increased effectiveness and harmony in life
overcome stress and absentmindedness
assess your level of burnout and exhaustion
CBL - Excellence in Service: Working with Upset Customers
CBL - Self Development: Balancing Your Life
CBL - Self Development: Improving Your Memory
CBL - Stress Management
De-Stressing Yourself at Work
The Supervisor's Apprenticeship: Skills for Rising Leaders
Written Communicationcreate and organize your ideas into professional business communication
learn to say what you mean
write with clarity and precision
reduce writer’s block
recognize the importance of legible handwriting
learn to use humor effectively to write better and increase popularity
CBL - Business Writing: The Fundamentals
CBL - E-mail Etiquette: Writing Effective E-mail Messages
CBL - Self-Development: Developing Rapport Through Communication
Powerful Documents: Design for Impact
Proofamatics
RLI/SC Process
The Supervisor's Apprenticeship: Skills for Rising Leaders
The Write Way
(*) This course is only eligible for one competency per Service Area.