Offers opportunities to supplement or enhance performance and/or further develop an individual.
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CSP Service Area 2 Competencies | Met by demonstrating knowledge, skill, or ability to | Training Classes |
|---|---|---|
| Accent Reduction | improve pronunciation and fluency of the English language | |
| Building Self Esteem | change the way you think of yourself improve your communication and productivity develop personal accountability assert yourself successfully to earn respect and credibility emphasize and capitalize on strengths focus on critical variables affecting your future implement changes to improve quality of life assess personal and professional needs | CBL - Achieving Success without Authority CBL - Administrative Assistant Skills: Enhancing Your Skills CBL - Self Development: Increasing Your Assertiveness |
| English Language Improvement | learn to communicate in English as a second language express yourself professionally and communicate better with co-workers enhance your listening through in-class discussions and small group exercises increase your interpersonal communication skills in a variety of contexts | |
| Healthy Living | increase personal and professional effectiveness create your ideal balance build skills for stressful situations define quality of life enhance your physical and emotional well-being | CBL - Self Development: Balancing Your Life |
| Oral Communication | control speech anxiety speak to others in formal or informal settings identify existing strengths and weaknesses in giving presentations increase self-confidence by reducing fear through practice, practice, practice use humor to speak more effectively and increase popularity | CBL - Administrative Assistant Skills: Enhancing Your Skills CBL - Building Relationships CBL - Change Management: Adapting to Change CBL - Communicating with Difficult People: Handling difficult Co-Workers CBL - Effective Presentations: The Presentation Process CBL - Excellence in Service: Working with Upset Customers CBL - Interpersonal Communication: Effective Communication CBL - Self Development: Increasing Your Assertiveness Management Basics: Soft Skills 101 (*)Positive Start Take the Fear Out of Public Speaking The Supervisor's Apprenticeship: Skills for Rising Leaders |
| Organizing Workstations for Efficiency | maintain a clean work area create good first impressions increase efficiency of your operations view your work as a process instead of a function recognize redundant work activities | (*)Administrative/Secretarial Competencies Certificate Program CBL - Organizational Skills: Time Management CBL - Telephone Skills CBL - Time Management: Overcoming Challenges (*)Positive Start Process Improvement for Managers & Supervisors |
| Reading Skills | read and follow directions communicate in English strengthen English skills for speakers of other languages increase comprehension of written communication increase productivity and reduction in the cost of correcting mistakes | CBL - E-mail Etiquette: Writing Effective E-mail Messages Proofamatics |
| Stress Management | sharpen your mind maintain balance in your life tolerate stress by maintaining good physical and mental health learn skills to achieve increased effectiveness and harmony in life overcome stress and absentmindedness assess your level of burnout and exhaustion | CBL - Excellence in Service: Working with Upset Customers CBL - Self Development: Balancing Your Life CBL - Self Development: Improving Your Memory CBL - Stress Management De-Stressing Yourself at Work The Supervisor's Apprenticeship: Skills for Rising Leaders |
| Written Communication | create and organize your ideas into professional business communication learn to say what you mean write with clarity and precision reduce writer’s block recognize the importance of legible handwriting learn to use humor effectively to write better and increase popularity | CBL - Business Writing: The Fundamentals CBL - E-mail Etiquette: Writing Effective E-mail Messages CBL - Self-Development: Developing Rapport Through Communication Powerful Documents: Design for Impact Proofamatics RLI/SC Process The Supervisor's Apprenticeship: Skills for Rising Leaders The Write Way |
