Professional Development

Offers opportunities to supplement or enhance performance and/or further develop an individual.
To view past classes click here.

CSP Service Area 3 Competencies
Met by demonstrating knowledge, skill, or ability to
Training Classes
Business Communicationimprove your communication and productivity
understand words that trigger libel and slander
protect yourself against misquotes
ensure that you are both heard and understood
gracefully accept constructive criticism
(*)Advanced Facilitation
CBL - Building Relationships
CBL - Business Etiquette: Office Protocol
CBL - Business Writing: The Fundamentals
CBL - Change Management: Adapting to Change
CBL - Communicating with Difficult People: Handling difficult Co-Workers
CBL - Developing Emotional Intelligence Skills
CBL - Effective Presentations: The Presentation Process
CBL - E-mail Etiquette: Writing Effective E-mail Messages
CBL - Essentials of Management: Succeeding as a New Manager
CBL - Excellence in Service: Working with Upset Customers
CBL - Generations Working Together
CBL - Interpersonal Communication: Effective Communication
CBL - Listening Skills: Listening Challenges
CBL - Self-Development: Developing Rapport Through Communication
CBL - Self Development: Increasing Your Assertiveness
CBL - Telephone Skills
Computer Course (Can select 1 computer course for this Service Area)
Emotional Intelligence
Management Basics: Soft Skills 101
(*)Positive Start
Powerful Documents: Design for Impact
The Supervisor's Apprenticeship: Skills for Rising Leaders
Career Developmentbridge the gap between assigned work duty and independent work responsibilities
develop methods to maintain and build your professional network
increase confidence in marketing yourself
increase awareness regarding personal goals and skills
emphasize and capitalize on strengths
(*)Administrative/Secretarial Competencies Certificate Program
(*)Advanced Facilitation Skill Development Program
Efficiency and Effectivenessdevelop personal accountability
take initiatives
develop a quality-oriented thinking process – how to differentiate between important and urgent issues
identify time control problems
identify organization’s strengths and weaknesses through proper survey instrumentation
list barriers to obtain goals and identify resources
utilize goal setting skills to increase productivity
CBL - Business Writing: The Fundamentals
CBL - Effective Presentations: The Presentation Process
CBL - Essentials of Management: Succeeding as a New Manager
CBL - Leadership Development: Delegation
CBL - Organizational Skills: Time Management
CBL - Project Management: The Process
CBL - Project Management: Time Management
CBL - Self Development: Balancing Your Life
CBL - Self Development: Improving Your Memory
CBL - Telephone Skills
CBL - Time Management: Overcoming Challenges
Computer Course (Can select 1 computer course for this Service Area)
(*)Positive Start
Powerful Documents: Design for Impact
Process Improvement for Managers & Supervisors
Proofamatics
RLI/SC Process
The Supervisor's Apprenticeship: Skills for Rising Leaders
Time Management Workshop
Who Moved My Cheese?
Ethics and Integritylearn to weigh options and outcomes
identify your personal values
make an ethical decision
CBL - Business Etiquette: Office Protocol
Ethics: Do the Right Thing
Introduction to Managementunderstand the difference between businesses that are owned, organized, managed and controlled
identify business relationships to our economic society
understand fundamental management principles and concepts
recognize management functions such as planning, organizing, staffing, directing, and controlling
identify principles of scientific management, motivation, and economic analysis
CBL - Essentials of Management: Succeeding as a New Manager
CBL - Project Management: The Fundamentals
Management Basics: Soft Skills 101
Take the Pain Out of Worker's Compensation
Leadershipidentify, emulate and develop the traits of a leader
understand the difference between managers and leaders
motivate employees through change by applying proper guidelines
build more effective teams
delegate effectively
Be Prepared to Lead
CBL - Leadership Development: Delegation
CBL - Leadership Development: Motivation
Ethics: Do the Right Thing
Leadership Style Inventory
Managing Change: Critical Skills for Managers/Supervisors
Managing Change: Critical Skills for Non-Supervisory Staff
(*)Positive Start
Right-Brained Problem Solving
The Supervisor's Apprenticeship: Skills for Rising Leaders
Marketing Principlesrecognize the importance of follow-up
identify the different target groups
identify the 4 “P’s” of Marketing: product, place, promotion and price
recognize the different forms of advertising available to you
Performance Improvementdevelop specific performance standards for each job
establish clear job expectations
recognize ways to conduct a meeting
focus on objectives and obtain results
set realistic, achievable, and time-based goals for future performance
understand the role of collaborative problem solving in team decisions
CBL - Achieving Success without Authority
CBL - Business Writing: The Fundamentals
CBL - Essentials of Management: Creating a Positive Workplace
CBL - Generations Working Together
CBL - Leadership Development: Delegation
CBL - Leadership Development: Motivation
CBL - Organizational Skills: Time Management
CBL - Project Management: Time Management
CBL - Self Development: Improving Your Memory
CBL - Time Management: Overcoming Challenges
Computer Course (Can select 1 computer course for this Service Area)
Leadership Style Inventory
Management Basics: Soft Skills 101
Performance Management for Non-Supervisors
(*)Positive Start
Powerful Documents: Design for Impact
Process Improvement for Managers & Supervisors
RLI/SC Process
The Six Principles of Successful Self-Management
The Supervisor's Apprenticeship: Skills for Rising Leaders
Time Management Workshop
Salesrecognize the needs of the customers/clients by identifying your selling public
identify the why, what, when and how of selling
open and close the sale in a professional manner
overcome customer objections and present customer benefits
Supervisory Skillsunderstand the importance of group decision making
differentiate between decision making and problem solving
understand the importance of pro-active approaches in managing difficult people
acquire valuable tools to help you delegate, motivate, and coach staff while building effective work relations
CBL - Essentials of Management: Creating a Positive Workplace
CBL - Essentials of Management: Succeeding as a New Manager
CBL - Leadership Development: Delegation
CBL - Leadership Development: Motivation
Leadership Style Inventory
Making the Transition to Supervisor
Management Basics: Soft Skills 101
Managing Change: Critical Skills for Managers/Supervisors
Managing Change: Critical Skills for Non-Supervisory Staff
(*)Positive Start
Take the Pain Out of Worker's Compensation
The Supervisor's Apprenticeship: Skills for Rising Leaders
(*) This course is only eligible for one competency per Service Area.