Team Building

Fosters success in working together to achieve a common goal.
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CSP Service Area 5 Competencies
Met by demonstrating knowledge, skill, or ability to
Training Classes
Effective Team Communicationidentify different roles within a team
use appropriate verbal and non-verbal communication
listen actively and respond appropriately to team members
enhance the communication process to assure that you are heard and understood
retain a sense of control in your life without trying to control others in the process
recognize emotions and how they affect communication
handle difficult team issues
CBL - Administrative Assistant Skills: Enhancing Your Skills
CBL - Building Relationships
CBL - Business Etiquette: Office Protocol
CBL - Change Management: Adapting to Change
CBL - Communicating with Difficult People: Handling difficult Co-Workers
CBL - Developing Emotional Intelligence Skills
CBL - Essentials of Management: Succeeding as a New Manager
CBL - Generations Working Together
CBL - Interpersonal Communication: Effective Communication
CBL - Listening Skills: Listening Challenges
CBL - Self-Development: Developing Rapport Through Communication
CBL - Self Development: Increasing Your Assertiveness
CBL - Team Participation: Decision Making in Teams
Emotional Intelligence
(*)Positive Start
Take the Fear Out of Public Speaking
The Supervisor's Apprenticeship: Skills for Rising Leaders
Identifying / Achieving Common Goalsrecognize roadblocks to reaching full potential
increase success through realistic goal setting
plan and conduct more productive team meetings
better use of team time, energy and resources
CBL - Essentials of Management: Succeeding as a New Manager
CBL - Project Management: The Fundamentals
CBL - Project Management: The Team
CBL - Team Participation: Decision Making in Teams
Motivating Self and Otherslead and influence others
understand the nature of effective leadership
inject fun into your work
create a more positive work environment
identify the key motivators in your life
implement changes to improve your quality of life
align your personal and professional lives with organizational goals and growth
use appropriate humor as a motivator
CBL - Essentials of Management: Creating a Positive Workplace
CBL - Generations Working Together
CBL - Leadership Development: Delegation
CBL - Leadership Development: Motivation
CBL - Project Management: The Team
Stress Managementidentify specific work and home stressors
reduce stress and feelings of “overload”
create your “ideal balance” plan
overcome self-defeating behaviors
understand the importance of changing behaviors and attitudes
avoid crises through proper planning and preparation
reduce stress, meditation in motion
CBL - Excellence in Service: Working with Upset Customers
CBL - Self Development: Balancing Your Life
CBL - Self Development: Improving Your Memory
CBL - Stress Management
De-Stressing Yourself At Work
The Supervisor's Apprenticeship: Skills for Rising Leaders
Team Decision Makingminimize the negative impact of difficult personalities
improve on decisions in difficult environments
understand the role of collaborative problem solving in team decisions
identify and avoid attitudes and behaviors that defeat consensus
determine underlying causes of a problem
CBL - Team Participation: Decision Making in Teams
Right-Brained Problem Solving
The Supervisor's Apprenticeship: Skills for Rising Leaders
Team Integrity and Ethical Standardsidentify common ethical dilemmas and why they occur
understand the importance of trust
learn to weigh options and outcomes
identify your personal values
CBL - Business Etiquette: Office Protocol
Ethics: Do The Right Thing
Team Problem Solvingchallenge a leader’s policies or behaviors that undermine the team’s effectiveness
value team members’ experience and diversity when solving problems
understand the role of collaborative problem solving in team decisions
work cooperatively with other employees
assess member and team effectiveness
enhance constructive feedback methods to increase performance
Beyond Problem Solving: Managing Unsolvable Problems
CBL - Communicating with Difficult People: Handling difficult Co-Workers
CBL - Self Development: Balancing Your Life
CBL - Self Development: Increasing Your Assertiveness
CBL - Team Participation: Decision Making in Teams
(*)Positive Start
Practical Problem Solving
Right-Brained Problem Solving
The Six Principles of Successful Self-Management
The Supervisor's Apprenticeship: Skills for Rising Leaders
Who Moved My Cheese?
Time Managementunderstand the difference between activity and productivity
manage roadblocks to reaching full potential
identify time-wasters at work/home and determine key contributors
avoid crises through proper planning and preparation
CBL - Organizational Skills: Time Management
CBL - Project Management: Time Management
CBL - Self Development: Balancing Your Life
CBL - Self Development: Improving Your Memory
CBL - Stress Management
CBL - Time Management: Overcoming Challenges
(*)Positive Start
The Supervisor's Apprenticeship: Skills for Rising Leaders
Time Management Workshop
(*) This course is only eligible for one competency per Service Area.