Valuing Diversity

Recognizes the challenges and value for self and others of living and working in a multicultural environment.
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CSP Service Area 6 Competencies
Met by demonstrating knowledge, skill, or ability to
Training Classes
Americans with Disabilities Act (ADA)identify a “qualified individual with a disability”
define the role of the employee in the ADA accommodation process
follow accommodation complaint procedure and identify available resources
Active Listening in a Multi-Cultural Environmentfocus on gathering accurate information
adjust your response for each individual
listen with intent
acquire communication skills to maximize the advantages of workplace diversity
CBL - Building Relationships
CBL - Interpersonal Communication: Effective Communication
CBL - Listening Skills: Listening Challenges
CBL - Self-Development: Developing Rapport Through Communication
CBL - Self Development: Increasing Your Assertiveness
(*)Positive Start
Adapting to Cultural Differenceslearn key principles for making diversity work
increase comfort level when interacting with people from diverse backgrounds
control the negative impact of personal biases and prejudices
CBL - Cross-Cultural Business Communication
Communicating in a Multi-Cultural Environmentreduce verbal and non-verbal interference
recognize listening barriers
demonstrate comfort in oral expression through fluency in a second language
communicate effectively within a diverse workplace
reduce potential for misunderstanding
CBL - Building Relationships
CBL - Cross-Cultural Business Communication
CBL - Developing Emotional Intelligence Skills
CBL - Interpersonal Communication: Effective Communication
CBL - Listening Skills: Listening Challenges
CBL - Self-Development: Developing Rapport Through Communication
CBL - Self Development: Increasing Your Assertiveness
Emotional Intelligence
(*)Positive Start
Dealing with Harassmentimprove communications between employees
reduce the likelihood of problems in misunderstanding County policies
follow harassment complaint procedures and identify resources available to employees
Employment Issues: (New Hire)
Employment Issues: (Refresher)
Sensitivity to Cultural Differencesidentify factors that play a role in influencing perceptions
understand how your behavior influences and how it can affect the behavior of others
develop more harmonious relationships with co-workers and customers
value why people of different generations behave as they do
CBL - Cross-Cultural Business Communication
Social Interactionsanalyze the structures and functions of society and culture through scientific consideration
identify the social and cultural aspects, incidence, and characteristics of selected social problems
understand social phenomena and its impact on the individual
CBL - Business Etiquette: Office Protocol
(*)Positive Start
Stereotypes, Prejudices, and Discriminationachieve communication free of racial/ethnic bias
define stereotyping, prejudice and discrimination
isolate rumors and recognize possible consequences
recognize the impact of words and actions
alter perceptions of male and female work practices
CBL - Essentials of Management: Creating a Positive Workplace
Human Interaction
Understanding and Managing Human Behavioridentify the differences between aggressive, assertive, and passive behaviors
gain insight into workplace behaviors
identify the difference between performance and personality issues
raise your emotional intelligence in a constructive manner
ability to understand and influence others
change behaviors and attitudes
CBL - Change Management: Adapting to Change
CBL - Communicating with Difficult People: Handling difficult Co-Workers
CBL - Developing Emotional Intelligence Skills
CBL - Essentials of Management: Creating a Positive Workplace
CBL - Self Development: Increasing Your Assertiveness
CBL - Workplace Aggression
Emotional Intelligence
Management Basics: Soft Skills 101
Managing Change: Critical Skills for Non-Supervisory Staff
Managing Generational Differences
(*)Positive Start
The Six Principles of Successful Self-Management
(*) This course is only eligible for one competency per Service Area.