Recognizes the challenges and value for self and others of living and working in a multicultural environment.
To view past classes click here.
CSP Service Area 6 Competencies | Met by demonstrating knowledge, skill, or ability to | Training Classes |
|---|---|---|
| Americans with Disabilities Act (ADA) – What it Means To You | identify a “qualified individual with a disability” define the role of the employee in the ADA accommodation process follow accommodation complaint procedure and identify available resources | |
| Active Listening in a Multi-Cultural Environment | focus on gathering accurate information adjust your response for each individual listen with intent acquire communication skills to maximize the advantages of workplace diversity | CBL - Building Relationships CBL - Interpersonal Communication: Effective Communication CBL - Listening Skills: Listening Challenges CBL - Self-Development: Developing Rapport Through Communication CBL - Self Development: Increasing Your Assertiveness (*)Positive Start |
| Adapting to Cultural Differences | learn key principles for making diversity work increase comfort level when interacting with people from diverse backgrounds control the negative impact of personal biases and prejudices | CBL - Cross-Cultural Business Communication |
| Communicating in a Multi-Cultural Environment | reduce verbal and non-verbal interference recognize listening barriers demonstrate comfort in oral expression through fluency in a second language communicate effectively within a diverse workplace reduce potential for misunderstanding | CBL - Building Relationships CBL - Cross-Cultural Business Communication CBL - Developing Emotional Intelligence Skills CBL - Interpersonal Communication: Effective Communication CBL - Listening Skills: Listening Challenges CBL - Self-Development: Developing Rapport Through Communication CBL - Self Development: Increasing Your Assertiveness Emotional Intelligence (*)Positive Start |
| Dealing with Harassment | improve communications between employees reduce the likelihood of problems in misunderstanding County policies follow harassment complaint procedures and identify resources available to employees | Employment Issues: (New Hire) Employment Issues: (Refresher) |
| Sensitivity to Cultural Differences | identify factors that play a role in influencing perceptions understand your behavior influences and how they affect the behavior of others develop more harmonious relationships with co-workers and customers value why people of different generations behave as they do | CBL - Cross-Cultural Business Communication |
| Social Interactions | analyze the structures and functions of society and culture through scientific consideration identify the social and cultural aspects, incidence, and characteristics of selected social problems understand social phenomena and its impact on the individual | CBL - Business Etiquette: Office Protocol (*)Positive Start |
| Stereotypes, Prejudices, and Discrimination | achieve communication free of racial/ethnic bias define stereotyping, prejudice and discrimination isolate rumors and recognize possible consequences recognize the impact of words and actions alter perceptions of male and female work practices | CBL - Essentials of Management: Creating a Positive Workplace Human Interaction |
| Understanding and Managing Human Behavior | identify the differences between aggressive, assertive, and passive behaviors gain insight into workplace behaviors identify the difference between performance and personality issues raise your emotional intelligence in a constructive manner ability to understand and influence others change behaviors and attitudes | CBL - Change Management: Adapting to Change CBL - Communicating with Difficult People: Handling difficult Co-Workers CBL - Developing Emotional Intelligence Skills CBL - Essentials of Management: Creating a Positive Workplace CBL - Self Development: Increasing Your Assertiveness CBL - Workplace Aggression Emotional Intelligence Management Basics: Soft Skills 101 Managing Change: Critical Skills for Non-Supervisory Staff Managing Generational Differences (*)Positive Start The Six Principles of Successful Self-Management |
